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Refund and Returns Policy

Return and Exchange Policies

Return and replacement period:

Within 48 hours of the date and time of shipment receipt (terms and conditions apply).

Exclusive cases of retrieval:

  1. That the piece has a factory defect.
  2. If the item does not match the purchased item (the error is caused by the site).
  3. If the size does not match the desired size (the error is caused by the site).

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  • In the event that the customer requests the item to be returned for one of the stated reasons above (in cases of return), the customer is entitled to a full refund of the purchase amount after making sure that the conditions for accepting the return are met. The return process will be within 7 working days upon item received.
  • Other than the cases described above, the customer is not entitled to return the purchased item(s)

Exclusive replacement cases:

  1. That the piece has a factory defect.
  2. If the item does not match the purchased item (the error is caused by the site).
  3. If the size does not match the required size (the error is due to the site or the customer’s error in choosing the correct size).

– In the event of a size error resulting from an oversight by the customer, the customer has the right to request that the piece is replaced to the correct size for only once and the customer will bear the following costs:

· Re-schedule for shipping and insurance costs.

· The price resulting from the weight differences or gold weight increase (for the part replaced), or the difference in the price of gold.

(If the gold weight difference is in the customer’s favor, the customer is given a coupon with the gold of difference value)

– Other than the cases described above, the customer is not entitled to replace the purchased item(s).

Conditions for accepting returns and exchanges:

  1. The item is in its original condition at the time of purchase and that it does not show any sign of use.
  2. The Elastic label on the item is still attached.
  3. The original invoice must be submitted upon request for refund/replacement.
  4. That the request for refund/replacement is within the specified period of return/replacement.

· In the event that one of the conditions for accepting the return/replacement is not met after we received the item, the site has the right to reject the request and resend it to the customer after the customer has paid all shipping and insurance costs.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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